At Minar Group, we pride ourselves on being a reliable GSA and business partner, providing comprehensive and innovative solutions to airlines to operate efficiently in India. Our standard duties as a GSA for our partner carriers include managing their passenger and cargo sales and strategy, pricing, retail, contact center services, airport operations, finance, HR, and administration. But at Minar, we go beyond the scope of services and offer additional services to ensure our partners' success, such as:
Complete airport operations management for passengers and cargo.
Day-to-day coordination with key stakeholders in the aviation industry, including the Ministry of Civil Aviation, Director-General of Civil Aviation, Bureau of Civil Aviation Security, airport operators, catering companies, and ground handling companies.
We understand the complexities of the aviation industry in India and are committed to providing our partners with customized solutions that meet their unique needs. Trust us to help you navigate the challenges of operating in India's dynamic aviation market.
Finance and accounting services, including credit control and BSP management.
Taxation and legal support services.
Fuelling arrangements at negotiated rates.
Regulatory approvals and slots coordination.
HOTAC services for airline crew and passenger layovers.
Event and media planning and sourcing for airline events.
PR management services.
Lobbying for airline growth in India.
Help in visa related matters of expertise deployed by the airlines.
Digital Marketing:
To reflect the rapid rise of the use of web and mobile platforms for information, research and booking by both consumers and agents, Minar has established a specialist digital marketing unit with strengths and capabilities in search engine optimization and marketing, branding, online advertising, direct marketing, promotions, PR and social media platforms. We offer customized digital architecture for each airline client (and their key destinations) including:
To reflect the rapid rise of the use of web and mobile platforms for information, research and booking by both consumers and agents, Minar has established a specialist digital marketing unit with strengths and capabilities in search engine optimization and marketing, branding, online advertising, direct marketing, promotions, PR and social media platforms. We offer customized digital architecture for each airline client (and their key destinations) including:
Decision support tools for contracting and commercial negotiations.
Physical and virtual call centers equipped with the latest technology to enhance call efficiency and facilitate upselling.
Expertise in e-commerce.
Sophisticated data analytics platforms to support market research and planning.
Dedicated marketing & sales team.
Distribution channel setup as per product strength and market requirement.
Customer relationship management with travel agencies, corporate customers and individual travelers.
Seasonality charting for inventory control and initiating competition.
Event and media management planning for various airline events.
Co-operation with local tourism boards and other stakeholders.
Negotiation of preferred partner agreements.
Market research based intelligence, analysis and competitor enchmarking.
At Minar, we are committed to providing innovative and customized technology solutions to meet the unique needs of our airline partners. Contact us today to learn more about how we can help your airline's technology deployment needs in India.
At Minar, we are proud to offer comprehensive reservation and ticketing services to both passengers and agencies. Our dedicated team of reservation executives is trained in all leading GDS (global distribution systems) and has developed a solid reputation for providing clear and comprehensive information on all flights of the airlines we represent
We take pride in our staff's excellent communication skills, which allow them to assist passengers through the quick and easy issuing of e-tickets. At Minar, we are committed to providing efficient and reliable reservation and ticketing services that meet the unique needs of our airline partners and their customers.,
FIT and group booking enquiries
Tour operator series and allotment handling and controlling
Handling enquiries of passengers
ADM/ACM processing & refund handling.
Dispatch of fare sheets and product information.
Telephone sales activities, product & destination advice.
Creation of monthly sales statistics including revenue control & reporting.
Regular field sales calls
Identifying and developing new markets and customers
Existing customer retention and new customer development
Focus on yield management
Interline Negotiations
Liaise with transit/ destination station
Update the customer with delivery details
Well-experienced team in handling freight at any airport in India
Cargo handling supervision to ensure optimum utilization of belly space
Updating principal airlines on competition and suggestions to improve yields
Maintaining/issuing airway bill stock of the principal airlines with documentation and security as per their guidelines
Complete cargo solutions at the airport such as carting, delivery order, and documentation palletization
Determining target-based incentive schemes for the market
Comprehensive sales reporting
Close liaison with key trade publications via press releases and advertising
Minar Cargo provides a complete range of cargo GSA services, including sales, marketing, and transportation. Our professional team has expert knowledge of the local market and competitor activities, enabling us to provide comprehensive cargo solutions to our partner airlines. With years of experience in the industry, we have developed an infrastructure and logistics network that enables us to transport cargo safely and efficiently. At Minar Cargo, we are committed to meeting the unique needs of our partners and providing reliable and cost-effective cargo services. The moto is to optimize revenue from belly space.
EBT collection, baggage handling supervision, offloading/ loading supervision.
Allocation of bay / counters.
Managing passenger & cargo office at airport.
Close communication with airlines for flight operations.
Pre & post flight messages / reports.
Settlement of Airport charges on behalf of airlines.
Management of crew & passenger layover
Supervised GHA and catering supplier to ensure laid-down SSLs are followed.
Submission of statistics to DGCA & airline headquarters
Collection of Payments and Reconciliation of Accounts.
Banking support services including opening bank account in India.
Credit control and Liaison with IATA BSP.
Payment handling & disbursement to service providers after verification of invoices.
Auditing & compliance of statutory requirements.
Maintaining accounts & taxation books for principal airlines.
Timely payment of airline tax dues as per statutory requirements.
Auditing of Airline accounts books.
Assessment of accounts of airlines by various taxation authorities
Obtain yearly exemption from Income Tax authorities for remittance of surplus funds, without deduction of Income Tax in India, under Double Taxation Avoidance Treaty (Subject to Agreement between both the countries)
Remittance of Funds to Airlines.
Legal services support to handle Passenger complaints, claims etc.
To support international airlines not having commercial/administrative setup in India, Minar Group offers the solution with a range of vital services, including procuring landing permissions, securing overflying and diplomatic clearances, and obtaining immediate permissions for emergency flights such as ambulance, relief, evacuation, etc.
EBT collection, baggage handling supervision, offloading/ loading supervision.
Allocation of bay / counters.
Managing passenger & cargo office at airport.
Close communication with airlines for flight operations.
Settlement of Airport charges on behalf of airlines.
Management of crew & passenger layover
Supervised GHA and catering supplier to ensure laid-down SSLs are followed.
Submission of statistics to DGCA & airline headquarters
Landing permission from Civil Aviation Authorities ..
Airport Operations & Ramp Handling supervision.
Ground handling & Catering services at negotiated prices.
ATF at specially negotiated prices.
Check-in including document checks.
MASS / Lounge services.
Crew HOTAC.
Pre & Post flights messages.
Hotels, Transport & Excursion arrangements for tourists
Our Partners
